Starting from April 1st, 2023, there will be some changes to our delivery policy. Due to the current economic climate and increased charges from our delivery partners, we will no longer be able to offer free delivery on our orders.

We want to assure you that we are still committed to making your Happy Bunch experience a memorable one! As such, we have made some adjustments to our product prices to help offset the delivery fees and keep our products affordable for you.

We remain committed to providing you with the highest quality products and services, and we hope you'll continue to choose Happy Bunch as your go-to for beautiful and thoughtful floral arrangements and gifts. 

We currently offer delivery from Mondays to Saturdays (except on Sundays and public holidays) between 10am and 7pm.

We have two delivery slots available for you to choose from, which are:

> 10am-2pm
> 2pm-7pm

While we do not provide specific delivery times at the moment, we always aim to have all deliveries completed by 7pm, with priority given to offices. This helps us ensure that all of our customers receive their Happy Bunches in a timely and efficient manner.

If you need your Happy Bunch to arrive at a specific time, we also offer self-pickup services at our workshop in Ara Damansara, Petaling Jaya. This allows you to have complete control over when you receive your beautiful flowers and gifts.

Any orders placed between 12AM and 4PM on the day of delivery falls under same-day delivery and will automatically fall into the afternoon delivery slot of 2PM to 7PM as we will need time to process and prepare your order. 

While we do not provide specific delivery times at the moment, we always aim to have all deliveries completed by 7pm, with priority given to offices. This helps us ensure that all of our customers receive their Happy Bunches in a timely and efficient manner.

We understand that you may have a specific time in mind for when you'd like your Happy Bunch to arrive, but at the moment, we are not able to accommodate specific delivery times. Currently, we have two delivery slots available for you to choose from - the morning slot and the afternoon slot. By doing so, we can ensure that our deliveries remain efficient and our flowers are as fresh as possible when they arrive at your doorstep.

However, if you urgently need your Happy Bunch to arrive at a specific time, we have an alternative solution for you. You may select our self-pickup option and arrange for Lalamove, GrabExpress, GoGet, or any other delivery service to pick up and deliver your order at your desired time. We understand that sometimes, you may have a special event or occasion that requires precise timing, and we want to make sure that you can still enjoy your Happy Bunch when you need it the most.

Any order placed before 12AM the day before your delivery date gives you the option to select our morning delivery slot which is between 10AM and 2PM. 

Any orders placed between 12AM and 4PM on the day of delivery falls under same-day delivery and will automatically fall into the afternoon delivery slot of 2PM to 7PM as we will need time to process and prepare your order. 

Unfortunately, we are unable to deliver your order outside of our designated delivery areas that are listed on our website with our own delivery partners. 

However, you may choose our self-pickup option and arrange for Lalamove, GrabExpress, GoGet, or any other delivery service to pick up and deliver your Happy Bunch to your desired destination. This way, you can still enjoy your beautiful flowers and gifts no matter where you are located.

We understand that sometimes, you may need your Happy Bunch to be delivered to a location that falls outside of our delivery areas, and we want to make sure that we can still provide you with a wonderful experience. 

We sure can! Especially if it is within our delivery areas listed here. We ask that you be as specific as possible with your location details to ensure a smooth and timely delivery! Here are some important tips to ensure a smooth delivery:

For hotels: Please indicate booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.

For restaurants:  Please indicate reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.

For hospitals: Please indicate patient name, ward and room number. 

Yes! This is absolutely crucial to ensure we can delivery your order easily and smoothly. 

Here are some tips to ensure we can have a smooth delivery:
- For contact details, ideally a mobile number as it helps with contacting your recipient and also with any notifications. Please do check that the number is complete before confirming your order.
- For address details, please provide us with as much information as possible, such as, unit number, floor number, building name, company name, etc. 

At Happy Bunch, we always strive to deliver your order directly to the recipient whenever possible. However, there may be situations where the recipient is unavailable at the time of delivery.

In these cases, we will pass the order to a colleague, family member, friend, receptionist, or security guard who can help ensure that your Happy Bunch is delivered to the recipient as soon as possible. Rest assured that we will do everything we can to make sure that your recipient receives their item in a timely and professional manner.

If you have any special delivery instructions or requests, please do indicate them in the delivery instructions box when you place your order, and we will do our best to accommodate them. 

In the event that your recipient is not available to receive the delivery, we will do our best to find a safe and secure spot to leave the order. Our delivery team will look for a suitable location that is in accordance with the security policies of the particular location, such as with a colleague, family member, friend, receptionist, or security guard. For houses, we may leave the order behind the gate, and for condos, we may leave it behind the grille - whichever option is available and safe.

We understand the importance of making sure your order is delivered correctly the first time, so please make sure to inform your recipient about the delivery and ensure that someone is available to receive it on their behalf. Please note that we are only able to attempt delivery of your order once, so it is important that someone is there to receive the delivery.

At Happy Bunch, we strive to provide the best customer service possible, and we want you to have a happy and worry-free experience with us. If you have any special instructions or requests for delivery, please indicate them in the delivery instruction box when you place your order, and we will do our best to accommodate them.

Of course! We understand that situations can arise where the recipient might not be at the original delivery address. If this happens, we can reroute the order to a different address within our rider's delivery area. Do keep in mind that there will be a small rerouting fee of RM15. Please let us know as soon as possible so we can make the necessary arrangements.

We understand that it can be frustrating when an order is undelivered. In such cases, we always strive to do our best to locate and contact the recipient. However, sometimes situations arise where we are unable to do so, such as when there is a wrong or incomplete address or when the contact number provided is incorrect or incomplete.

Rest assured that we will do our best to get in touch with either the recipient or sender to verify the accuracy of the delivery details. In rare cases where we are unable to reach either party, we will have to stop the delivery and consider it as undelivered

We want to assure you that instances of undelivered orders are very rare, especially when we have accurate and up-to-date delivery details and contact information.

Once your order has been successfully delivered, you will receive a notification via email or WhatsApp, so you can rest easy knowing that your recipient has received their special delivery. However, if you have any concerns or questions about your delivery, please do not hesitate to reach out to us and we will be more than happy to assist you.

We're happy to offer a pick-up service at our office located in Ara Damansara, Petaling Jaya. Simply choose the pick-up option during checkout and let us know your preferred pick-up time. We'll have your order ready and waiting for you!

At the moment, we are only available in Klang Valley. However, we're always looking for opportunities to spread our love further! If there's a particular area you have in mind, please do let us know and we'll do our best to explore the possibility of expanding there in the future.

The Signature Collection features flower bouquets wrapped in rustic brown burlap, priced from RM88. This is our classic bestselling happy bunch of blooms.

Our new and improved Elegant Series is designed to impress. Celebrate your loved ones with our premium & exclusive flower designs, wrapped with our elegant brown paper. Price starts only from RM118.

The Chic Series features our always-available bestselling, simple blooms such as roses, carnations, lilies, rose poms and sunflowers. These evergreen simple & minimalist designs are wrapped with our eco-friendly honeycomb wrappers! Even better now, it comes in fun size & just nice table top decor incase you're bored with hand bouquets.

Our Petite Series is a fun way to celebrates your occasions. It's a simple flower design that comes in a cup which you can easily carry & place it as a decor for your desk or table. Bundle it with some sweet treats & coffee to make the celebration even better!

We're giving you a chance to be your own florist & be unique. We have various options of loose flowers that you can purchase on it's own or bundle it up with each other to make your own bouquet at home.

The Surprise Bunch is a beautiful bunch of fresh, seasonal blooms delivered every week. We will reveal our new daily designs when they become available on our website, Facebook and Instagram feed. These bunches are available for a limited time only, so book yours early!

We are unable to customize a bouquet for individual orders. All the available designs are on our website, based on the delivery date selected.

We’re constantly refreshing the flower designs every now and then, so we are not able to curate a past bunch on demand. Please check out our available bunches here.

The flowers and foliage in our bunches come to us in different shapes, sizes, shades and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stalks in the bunch will be similar to what you see in our website and social media channels.

Here are some tips to care for fresh flowers
> Unwrap the bunch from its wrapping
> Trim the bottom of the stems at a slant
> Place them in a vase filled with clean water
> Keep them away from heat and direct sunlight
It’s best that this is done ASAP after the bunch is received. The flowers may get thirsty while they are on the way to you. It is ideal to have the bottom of the stems trimmed and the water refreshed daily. That way, they can remain as fresh as possible for a longer duration.

Yikes, we’re sorry to hear about this! Please reach out to our Customer Service team at hi@happybunch.com.my with pictures of the bunch and some close up shots of the flowers within 24 hours. We will review them for further action. While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.

We hope that the Happy Bunch made a mark to your #ThoughtfulConnections! If you’d like to find out the identity of the sender, please contact us with your order number found at the back of the tag. However, if your sender has opted to remain anonymous, we will not be able to disclose their identity due to our privacy policy.

You may purchase a Gift Box as an add-on after selecting your flowers on our online gift store. If you prefer to send the box as a standalone gift, please visit our store and scroll down to Gift Boxes Collection. You will be able to select your box and proceed to place your order.

Yes, of course! Just visit our online gift store and scroll down to Gift Boxes Collection. You will be able to see our available Gift Boxes there.

Sure! After adding your first Gift Box to Cart, click on the Continue Shopping button and repeat the process for the subsequent Gift Box(es)

Yes, you will be able to include a message when you place your order. If you’ve purchased the Gift Box as an add-on with any bunch, the message that you’ve created for your order will be printed on the message card which is in the tag along with the bunch.

Customise your very own Gift Box for your loved ones with your preferred budget. You can pick gift items from the selection of thoughtful products we’ve handpicked for you. Each box is lined with tissue wraps, tied with a silver satin ribbon and ready to give!

Build-a-Box needs a minimum of 3 add-on items to checkout, and can hold up to a maximum of 7 items. The box looks great with 5 items.

To place an order, please head over to our Happy Bunch online store, select the product and addons, fill in your message and recipient’s details, choose your delivery method, checkout to make payment and you’re done!

Yes, we accept pre-orders on our Happy Bunch online store. Please select a product on our shopping gallery to view the products that are available for pre-ordering.

Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, please check your spam/junk folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you have any further queries about this, please do not hesitate to reach out to us via the Contact Us form or drop us an email to hi@happybunch.com.my.

If you need a message, address or delivery date changed, please contact us us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed.
So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

If you would like to cancel your order, please drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, please note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

Please drop us a message at our Corporate Gifting page or send us an email at partners@happybunch.com.my and we will get back to you soonest!

Firstly, please refer to our promotional campaign terms and conditions here. Our promotions are only applicable to orders placed during our campaign periods. Hence, we are unable apply any new promotions to your previous orders placed outside of the campaign period.

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost.

As we operate predominantly online, the payment for your order must be made on our website.

This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.

Please contact us and we will assist you further from there.

You may create a new account with us or login via your Facebook or Google accounthere, if it’s your first time. Alternatively, you may opt for guest check out. Please note that having an account with us will make placing your future orders more convenient!

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

You may change your account details after you’ve logged into your accounthere. You may change your details by clicking on the My Address or My Details button there.

After you’ve logged into your accounthere, you can view your available coupon codes on the Coupons page.

The Happy Points reward program is our little token of appreciation to you. No contests, no catch, no strings attached. For more information, please login to your account and refer to your Happy Points page in the members area.