Frequently Asked Questions

Have a question?

Please drop us an email at hi@happybunch.com.my.
Our customer service wizards work 9am to 6pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.

Delivery
When do you deliver?

Our delivery services are available on Mondays to Saturdays (except public holidays).

What are your deliveries times?

We deliver anytime from 10am to 6pm and there are 2 delivery slots to choose from:-

  • 10am-2pm
  • 2pm-6pm

Do note that we do not provide for time specific deliveries and we endeavour to have all deliveries done by 6pm, with priority to offices.

What is the cut-off time to place my order for the 10am-2pm delivery slot?
So long as you place your order by 7am of the delivery day, your order will be eligible for the 10am-2pm delivery slot. All orders placed after 7am of the delivery day will be automatically allocated to the 2pm-6pm delivery slot.
How does same-day delivery work?
If you place your order after 7am of the delivery day, your order will be delivered in our 2nd delivery slot, 2pm-6pm, as we will need time to process and prepare your order. We do not provide for time specific deliveries and aim to have all deliveries completed by 6pm, with priority to offices.
Can I request for a specific delivery time?

We are not able to deliver your order at a specific time as our riders are assigned to follow the quickest delivery routes, but you may select from two delivery slots. This allows us to keep our deliveries efficient and our flowers fresh.

Where do you deliver to?

We currently deliver to most areas in Kuala Lumpur and Petaling Jaya for free. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi and Kajang will incur a small fee of RM10 – RM15. To find out more, please check the availability of your delivery location here.

Can I deliver outside of your delivery areas?

We are unable to deliver your order outside of our designated delivery areas listed here.
Do contact us if you would like to request for new delivery locations. We will take your feedback into consideration when we expand our services to more locations in the future.

Can you deliver to hospitals/hotels/restaurants/etc?

We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details that are required:-

  • Hospitals: Bed/ward number, room number, floor and block
  • Hotels: Booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.
  • Restaurants: Reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.
Is it necessary to give you the recipient’s full delivery address?

Yes, please provide us with the recipient’s full delivery address so that our rider is able to deliver your order safely. This includes but is not limited to the unit number, company and department name, tower/block and floor details.

Can you ensure that you deliver the order directly to the recipient?

As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.

What will happen if my recipient is not around to receive my order?

We will place your order items in a safe spot until your recipient returns, with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos) – whichever option is available to our rider, in accordance with the security policies of that particular location.

Please note that we are only able to attempt delivery of your order once. It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf, if you’re not sure if he/she is going to be around.

If my recipient is not at the original delivery address given, can the order be sent to a different address?

Yes, we will be able to reroute your order to a different address if it is within our rider’s delivery area. The rerouting fee is RM15.

What happens if my order is undelivered?

An undelivered order occurs when we have done everything we can to locate the recipient but we were unable to. This arises when we have been given a wrong or incomplete address, or when there is no such person at the delivery location.

We will then attempt to get in touch with either the recipient or sender to check the accuracy of the delivery details. If they are uncontactable, the delivery will then be stopped and deemed as an undelivered order.

Don’t worry though! Instances of undelivered orders are very rare, so long as the complete and up-to-date delivery details have been given to us.

How do I know when my order has been delivered?

Our delivery team will send you an email once your order is delivered. If you have yet to receive your flowers and you’d like to find out the status of your order, feel free to drop us a message on the Contact Us form or email us at hi@happybunch.com.my.

May I self-collect /pick up my order?

Yes, you may. Orders can be picked up from our office in Ara Damansara, Petaling Jaya between 2pm to 4pm (Monday to Friday) and 10am to 2pm on Saturday. Just select “PICKUP” as the Delivery Method when placing your order online.

Flowers
What is the Signature Collection?
The Signature Collection features flower bouquet designs wrapped in rustic brown burlap, priced from RM47. The Signature Bunch features an exclusive design every week, replacing our Daily Bunch. The Signature Favs are our always-available bestselling, popular blooms such as roses, gerberas and sunflowers.

What is the Black Collection?
Our brand new Black Collection is designed to impress in its elegant black burlap. The Black Luxe features rare, seasonal blooms that change weekly. The Black Favs are our series with imported roses and hydrangeas, available every day. Each bunch is wrapped freestyle by our flower fairies and pixies.

What happened to the Daily Bunch?
The Daily Bunch is no longer available. Although we no longer have a different bunch each day, we now have a Signature Bunch that changes every week.

What is a Luxe Bunch?
The Luxe Bunch is our rare bunch which makes its appearances on random days. When available, the Luxe Bunch will be uploaded to our website at 8am the day of delivery itself. The price ranges from RM69 to RM89.
What is the difference between a Signature Bunch, Black Luxe and Fav Bunch?
The flowers in the Signature Bunch and Black Luxe will change every week. The Signature Collection comes wrapped in rustic brown burlap, whereas the Black Collection features our new black burlap. The Fav Bunch flowers are a constant, based on our best-selling and most sought-after flowers. The Favs are available under both the Signature and Black Collections.

When can I find out the flowers in the Signature Bunch and Black Luxe for next week?
The Signature Bunch and Black Luxe will be revealed on Friday after 12.30pm before the delivery week. So do stay tuned and check back with us. 🙂

Can I choose the flowers and customise my bunch?
We are unable to customize of a bouquet for individual orders. Reveals of the weekly bunches are made on our social media accounts and website on Friday before the actual delivery week.

Can I request for a past bunch?
As we don’t stock up on flowers other than the ones that is in our weekly and fav bunches, we are not able to curate a past bunch on demand. You can check out our available bunches here.

Why is the flower arrangement different from what we see on your website and social media accounts?
The flowers and foliage in our bunches come to us in different shapes, sizes, shades and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stalks in the bunch will be similar to what you see in our website and social media channels.

Who sent me a bunch?
We hope that the Happy Bunch gave you a #reasonstosmile! If you’d like to find out the identity of the sender, do contact us with your order number found at the back of the tag.

However, if your sender has opted to remain anonymous, we will not be able to disclose their identity due to our privacy policy.

My flowers are not too happy looking. How do I go about this?
Yikes, we’re sorry to hear about this! Please reach out to our Customer Service team at hi@happybunch.com.my with pictures of the bunch and some close up shots of the flowers within 24 hours. We will review them for further action.

While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.

Gift Box
How do I purchase a gift box?
You may purchase a gift box as an add-on for RM50 after selecting your flowers on our online store. If you prefer to send the box as a standalone gift at RM69, just visit our store and scroll down the shop gallery. You will be able to select your box and proceed with the ordering process.
Can I purchase the gift box alone?
Yes, of course! Just visit our online store and scroll down the gallery page. You will be able to see our available gift boxes there.
Can I order more than one gift box?
Sure! After adding your first gift box to Cart, click on the Continue Shopping button and repeat the process for the subsequent gift box(es).
Can I include a message for the gift box?
Yes, you will be able to include a message when you place your order. If you’ve purchased the gift box as an add-on with any bunch or plant, the message that you’ve created for your order will be copied across to your box message card.
Can I order more than one gift box with a bunch?
Yes, you can. Simply select the “Get This For RM50” for the gift boxes that you would like for each bunch or plant.
Why can’t I add on flowers to my order for a gift box?
You may purchase as an add-on a gift box to your flowers or plants, but not vice versa. Please select a bunch on our online store and add-on a gift box after selecting your bunch size.
Orders
How do I place an order?

To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

Am I able to pre-order a bunch?

Yes, we accept pre-orders on our online store. Just select your delivery date on our shopping gallery to view the products that are available for pre-ordering.

What language can the message be in?

Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!

I would like to remain anonymous.

Sure thing! Your details will not be printed on the message card, unless you’ve included your name in the message. If you would like your details to remain confidential in the event your recipient contacts us, please select the checkbox “I want to remain anonymous”after writing your message. Please provide us with your full sender details when placing your order, as we may need to contact you if we face any delivery difficulties.

How do I know if my order has been confirmed?

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

How do I make changes to an order I’ve already placed?
If you need a message, address or delivery date changed, do contact us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

What if I’d like to cancel my order?
 

If you would like to cancel your order, do drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

 
The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!
 
I would like to make a special bulk or corporate order.

Just drop us an email at partners@happybunch.com.my and we will get back to you soonest!

Payment
How do I make payment?

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost, and PayPal.

Do you accept cash on delivery or transfers via a cash deposit machine?
As we operate predominantly online, the payment for your order must be made on our website.
Can I make a payment using an international bank card?
This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.
The payment authentication page is not loading after I key in the OTP/TAC. What should I do?
Please contact us and we will assist you further from there.
Account
Do I have to register for an account before ordering?

Yes, you do. Having an account with us will make placing your future orders more convenient! Just go to login page to create a new account, if it’s your first time here.

I can't remember my password. Please help?

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

I’d like to change my account details

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

Where can I find my coupon codes?

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.