Frequently Asked Questions

Have a question?

Please drop us an email at hi@happybunch.com.my.
Our customer service wizards work 8am to 5pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.

Delivery
When do you deliver?

We deliver Mondays to Saturdays (except public holidays).

What are your deliveries times?

We deliver anytime from 10am to 6pm and we do not provide for time specific deliveries. Our first batch of deliveries are dispatched at 10am and we endeavour to have all deliveries done by 6pm, with priority to offices.

Can I request for a specific delivery time?

We really are not able to promise the delivery of a bunch at a specific time as our riders follow the most efficient route (i.e. the shortest route) to ensure the freshness of the bunches which are to be delivered that day. This allows us to keep our delivery prices down and our bunches affordable.

Where do you deliver to?

We currently deliver to most areas in KL and PJ for free, and to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi and Kajang for a fee of RM10. Do check the deliverability of your area of interest by entering your postcode here.

Can I deliver outside of your delivery areas?

Right now, we are unable to deliver anywhere beyond our current areas. But if you don’t see your delivery area, don’t fret and do drop us an email at hi@happybunch.com.my with feedback, if any. We do hope to expand our petals to as many locations as possible in the future.

Is it necessary to give you the recipient’s full delivery address?

It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!

Can you ensure you hand over the flowers directly to the recipient?

As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.

What if my recipient is not at home?

We will endeavor to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbor, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence.

Please note that we are only able to attempt delivery of your bunch once as this allows us to keep our delivery prices low and our bunches affordable. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.

Oh no! The recipient is not at the original delivery address given. Can the bunch be sent to a different address?

If the recipient’s new delivery address is within our rider’s delivery area. We will try our best to have your bunch sent to the new address at a minimum fee of RM15. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.

What happens if my bunch is undelivered”?

An undelivered bunch is when we have done everything we can to try to locate the recipient but we are unable to. It could be an incomplete address or being told that there is no such person at the given address, and when we have tried and are unable to get in touch with either recipient or sender to confirm the delivery details thus leading the safe delivery of the bunch to become compromised (at the risk of it going missing or being handed to the wrong person), delivery will be stopped and the bunch then considered an undelivered bunch. Don’t worry though! Instances of undelivered bunches are rare, so long as complete and up-to-date delivery details have been given to us.

How do I know when my flowers have been delivered?

Our delivery team will send you an email once your bunch is delivered. If you have yet to receive your flowers and you’d like to find out the status of your bunch, feel free to drop us a message at hi@happybunch.com.my or on Facebook/Instagram at @happybunchmy.

May I self-collect /pick up the bunch?

Yes, you may. An ordered bunch can be picked up from our office in Ara Damansara between 2pm and 4pm (Monday to Friday) and 10am to 2pm on Saturday. Just select “PICKUP” as the Delivery Method when placing your order.

Flowers
Can I get a notification when my favourite flowers are available?

Sure you can! Tell us what your favourite flowers here, and you’ll be notified via email when they’re available.

What is the difference between a daily bunch and a superbunch?

A daily bunch takes on the form of our signature bunch, the RM47 daily bunch! The daily bunch can then be made into a bigger superbunch by combining two or more single size bunches.

What is a luxe bunch?

The luxe bunch is our special bunch which makes its appearances on random days. When available, the luxe bunch will be uploaded to our website at 8am the day of delivery itself. The luxe bunch ranges in price from RM69 to RM89.

Oh, I just saw that you have a luxe bunch! Can I upgrade my daily or fav bunch to a luxe bunch?

We are sorry but you’re unable to upgrade it to a luxe bunch. We would have already catered for your daily or fav bunch and as such, not able to allow for the upgrade. We do hope that you will understand that if the upgrade happens, we would have to find another person for your bunch which we are not able to do on such short notice.

Can I choose the flowers in the daily bunch?

We have taken the guesswork off you. We specially curate one daily bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, you can wait for the reveal of our bunch at 12.30pm the day before delivery. Reveals are made on our social media accounts and website.

However, if surprises are not your thing, then do check out our selection of fav bunches, which is our selection of 4 bunches curated based on our fan’s favourite flowers.

Alternatively, you can tell us what your favourite flowers here. We’ll drop you an email notification when they’re available!

What is a fav bunch?

We’ve 4 fav bunches available and they’re based on the 4 types of flowers which our fans love best – the classic red rose, the sweet pink rose, the cheerful sunflower and the lovely gerbera. The fav bunch is the perfect bunch for you if you like your flowers fuss-free yet elegant. The fav bunch is priced from RM47.

What is the difference between a daily bunch and a fav bunch?

The flowers in the daily bunch change every day, which means something new and different each day! If you like surprises and are more adventurous with your flower preferences, the daily bunch is just for you.

On the other hand, the flowers in the fav bunch are a constant and fixed selection of flowers based on our 4 most sought-after flowers. So, if you’re not sure what to get or just like keeping things simple and classy, the fav bunch is the right bunch for you!

Can I request for a past daily or luxe bunch?

As we don’t stock up on flowers other than the ones that is in our daily bunch and fav bunches, we aren’t able to reproduce a past bunch as we generally do not have the required flowers at hand to do so. But do give our future bunches a chance – we’re pretty sure you’ll spot a bunch or two that you’ll love.

Alternatively, you can tell us what your favourite flowers here. We’ll drop you an email notification when they’re available!

Why is the arrangement different from what we see on your website and social media accounts?

The flowers, fillers and foliage in our bunches come to us in different shapes, sizes, and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair and we do allow them a free hand to arrange the bunches based on what they have in hand. So while the bunch may look a little different, the bunch would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our website and social media accounts.

Replacements
I received wilted flowers, broken flowers, unhappy looking flowers.

Do drop us an email at hi@happybunch.com.my along with photo(s) of the flowers so that we can review your bunch. We will do our best to make it right for you and to turn your experience around.

Orders
How do I make changes to an order I’ve already placed?

If you need a message, address or delivery date changed, do drop us an email at hi@happybunch.com.my. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.

What if I’d like to cancel my order?
If you would like to cancel your order, do drop us an email at hi@happybunch.com.my. Depending on the status of your bunch, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours’ before the delivery of your bunch.

The full value of your cancelled order will be returned to you via a store credit voucher. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred and money refunded will be less this fee.

I would like to remain anonymous.

Sure thing, so long as you do not include your name in the message! The sender’s details will not be printed Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details when placing your order, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.

Am I able to pre-order a bunch?

Of course! You may pre-order a bunch from our website at anytime. But do note that for the daily bunch this will be done without knowing what the flowers in the daily bunch are. If you would like to see what the flowers are then do wait for the full reveal of the bunch (made at 12pm the day before delivery) before placing your order.

How do I place an order?

We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!

How do I know if my order has been confirmed?

An email confirming your order will be sent to you at the email address provided to us. As this is an automatically generated email do check your spam folder if you do not see the email in your inbox

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well!

I would like to make a special bulk or corporate order.

Just drop us an email at hi@happybunch.com.my and we will get back to you soonest.

How is my order prepared?

We know that each bouquet we prepare is for a special occasion both for you and for your recipient, which is why we take the time to hand pack and lovingly prepare each and every bouquet we send. We agonise over the detail, from the arrangement instructions to the individual netting that protects some of our more delicate blooms.

Once we’ve prepared them, we hand them over to our trusted delivery partners to start their journey.

Payment
How do I make payment?

We have three payment methods available on our website, Payments may be made via local bank transfers, credit/debit card and PayPal.

Account
Do I have to register before ordering?

Yes you do, and having an account will make your future orders more convenient! We will remember your details and you will not need to key them in all over again. Just click the “Login” button above or create a new account if it’s your first time – it doesn’t take long, we promise 🙂

I can't remember my password

You may reset your password by clicking on the ”My Account” tab above and then selecting “My Details”.

I’d like to change my sender details

You may change your details by clicking on the ”My Account” tab above and then selecting “My Address”.