Frequently Asked Questions

The Signature Collection features flower bouquet designs wrapped in rustic brown burlap, priced from RM59. It features our always-available bestselling, popular blooms such as roses and sunflowers.

Our new and improved Luxe Collection is designed to impress in its elegant wrapping. The Luxe Collection features a fun-size bunch of fresh blooms in the Petite Bunch and 3 different designs of preserved flowers. Each bunch is wrapped freestyle by our flower fairies and pixies.

The Signature Weekly Bunch is no longer available. Although we no longer have a different bunch each week, we now have a Surprise Bunch.

The Surprise Bunch is a beautiful bunch of fresh flowers wrapped in our signature brown burlap. This bunch is guaranteed to be handcrafted with a mix of gorgeous blooms that are in season, and are sure to thrill any flower lover. We will reveal the bunch at approximately 1pm, a day before the delivery day on our website, Facebook and Instagram feed. Take the leap and join us in this exciting floral adventure!

We are unable to customize a bouquet for individual orders. All the available designs are on our website, based on the delivery date selected.

We’re constantly refreshing the flower designs every now and then, so we are not able to curate a past bunch on demand. Please check out our available bunches here.

The flowers and foliage in our bunches come to us in different shapes, sizes, shades and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stalks in the bunch will be similar to what you see in our website and social media channels.

We hope that the Happy Bunch gave you a #reasonstosmile! If you’d like to find out the identity of the sender, please contact us with your order number found at the back of the tag.However, if your sender has opted to remain anonymous, we will not be able to disclose their identity due to our privacy policy.

Here are some tips to care for fresh flowers:

• Unwrap the bunch from its wrapping
• Trim the bottom of the stems at a slant
• Place them in a vase filled with clean water
• Keep them away from heat and direct sunlight

It’s best that this is done ASAP after the bunch is received. The flowers may get thirsty while they are on the way to you. It is ideal to have the bottom of the stems trimmed and the water refreshed daily. That way, they can remain as fresh as possible for a longer duration.

Yikes, we’re sorry to hear about this! Please reach out to our Customer Service team at hi@happybunch.com.my with pictures of the bunch and some close up shots of the flowers within 24 hours. We will review them for further action. While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.

You may purchase a Gift Box as an add-on after selecting your flowers on our online store. If you prefer to send the box as a standalone gift, please visit our store and scroll down to Gift Collection. You will be able to select your box and proceed with the ordering process.

Yes, of course! Just visit our online store and scroll down to Gift Collection. You will be able to see our available Gift Boxes there.

Sure! After adding your first Gift Box to Cart, click on the Continue Shopping button and repeat the process for the subsequent Gift Box(es).

Yes, you will be able to include a message when you place your order. If you’ve purchased the Gift Box as an add-on with any bunch or plant, the message that you’ve created for your order will be printed on the message card which is in the tag along with the bunch or plant.

Yes, you can for deliveries within Klang Valley only. Simply select the Gift Boxes that you would like for your flowers or plant and add it to your cart.

Customise your very own Gift Box for your loved ones with your preferred budget. You can pick gift items from the selection of thoughtful products we’ve handpicked for you. Each box is lined with tissue wraps, tied with a silver satin ribbon and ready to give!

Build-a-Box needs a minimum of 3 add-on items to checkout, and can hold up to a maximum of 8 items. The box looks great with 5 items.

You may purchase cakes on our Happy Mart online store. You will be able to select your cake and proceed with the ordering process.

Yes, of course! Just head over to our Happy Mart online store and you will be able to see the available cakes there.

Sure! After adding your first cake to your Cart, click on the Continue Shopping button and repeat the process for the subsequent cake(s).

Yes, this add on option will be available for the current week’s flower selections only. Simply select the flower bunch that you would like to go along with the cake and add it to your cart.

Yes, please let us know the message on your cake (max 30 characters) in the ‘Delivery Instructions’ when you place your order.

Yes, please tell us the number of candles you require in the ‘Delivery Instructions’ when you place your order. All cake orders come with a cake knife and a candle (if you had not keyed in the number of candles you’d like).

Changes to the delivery location may be made with prior notice – a minimum of 24 hours in advance. If you would like to change your delivery date to a later date, please notify us at least 24 hours in advance, before the delivery date.

Please write in to us at hi@happybunch.com.my or via our Contact Us form to inquire.

If you would like to cancel your order, please drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Please get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, please note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

All of the Cake Together bakers use Halal certified ingredients to bake.

Sometimes the cake you have received may differ from what was shown on the website. The photos on display are for illustration purposes only, so do take the lighting and photo editing used into consideration. And also, the cakes will not look exactly the same as they are all handmade by Cake Together bakers.

Cakes will stay fresh for roughly 4 to 5 days if refrigerated.

Totally! The cakes need to be refrigerated upon delivery to keep the cake fresh and prevent ruining the treat.

You will receive an email notification once the cake is successfully delivered by Cake Together.

When the Cake Together rider arrives at the delivery location, they will allocate 20 minutes of waiting time. If the recipient is unreachable by call and is not there to receive the cake within the 20 minute time frame, the rider will send the cake back to the bakery for safekeeping. In that case, a re-delivery charge of RM30 will be imposed by the Cake Together team.

Our Happy Points coupon codes are not applicable to our Cake Collection.

To place an order, please head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

Yes, we accept pre-orders on our online store. Please select your delivery date on our shopping gallery to view the products that are available for pre-ordering.

Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!

Sure thing! Your details will not be printed on the message card, unless you’ve included your name in the message. If you would like your details to remain confidential in the event your recipient contacts us, please select the checkbox “I want to remain anonymous”after writing your message.

Please provide us with your full sender details when placing your order, as we may need to contact you if we face any delivery difficulties.

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, please check your spam/junk folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you have any further queries about this, please do not hesitate to reach out to us via the Contact Us form or drop us an email to hi@happybunch.com.my.

If you need a message, address or delivery date changed, please contact us us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed.

So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

If you would like to cancel your order, please drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, please note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

Please drop us an email at partners@happybunch.com.my and we will get back to you soonest!

Firstly, please refer to our promotional campaign terms and conditions here. Our promotions are only applicable to orders placed during our campaign periods. Hence, we are unable apply any new promotions to your previous orders placed outside of the campaign period.

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost.

You may create a new account with us or login via your Facebook or Google account here, if it’s your first time. Alternatively, you may opt for guest check out. Please note that having an account with us will make placing your future orders more convenient!

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.

The Happy Points reward program is our little token of appreciation to you. No contests, no catch, no strings attached. For more information, please login to your account and refer to your Happy Points page in the members area.