Frequently Asked Questions

The Signature Collection features bouquet designs wrapped in rustic brown burlap, priced from RM59. It features our always-available bestselling, popular blooms such as roses, sunflowers and lilies.

Our new and improved Luxe Collection is designed to impress in its elegant wrapping. The Luxe Collection features a fun-size bunch of fresh blooms in the Petite Bunch and 3 different designs of preserved flowers. Each bunch is wrapped freestyle by our flower fairies and pixies.

The Signature Weekly Bunch is no longer available. Although we no longer have a different bunch each week, we now have a Surprise Bunch.

The Surprise Bunch is a beautiful bunch of fresh flowers wrapped in our signature brown burlap. The design will not be revealed until it is received, which makes it a surprise through and through. If you are worried about what it looks like, fret not. This bunch is guaranteed to be handcrafted with a mix of gorgeous blooms that are in season, and are sure to thrill any flower lover.

We are unable to customize of a bouquet for individual orders. All the available designs are on our website, based on the delivery date selected.

We’re constantly refreshing the flower designs every now and then, so we are not able to curate a past bunch on demand. Do check out our available bunches here.

The flowers and foliage in our bunches come to us in different shapes, sizes, shades and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stalks in the bunch will be similar to what you see in our website and social media channels.

We hope that the Happy Bunch gave you a #reasonstosmile! If you’d like to find out the identity of the sender, do contact us with your order number found at the back of the tag.However, if your sender has opted to remain anonymous, we will not be able to disclose their identity due to our privacy policy.

Here are some tips to care for fresh flowers:

• Unwrap the bunch from its wrapping
• Trim the bottom of the stems at a slant
• Place them in a vase filled with clean water
• Keep them away from heat and direct sunlight

It’s best that this is done ASAP after the bunch is received. The flowers may get thirsty while they are on the way to you. It is ideal to have the bottom of the stems trimmed and the water refreshed daily. That way, they can remain as fresh as possible for a longer duration.

Yikes, we’re sorry to hear about this! Please reach out to our Customer Service team at hi@happybunch.com.my with pictures of the bunch and some close up shots of the flowers within 24 hours. We will review them for further action.While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.

You may purchase a gift box as an add-on after selecting your flowers on our online store. If you prefer to send the box as a standalone gift, just visit our store and scroll down to Gift Collection. You will be able to select your box and proceed with the ordering process.

Yes, of course! Just visit our online store and scroll down to Gift Collection. You will be able to see our available gift boxes there.

Sure! After adding your first gift box to Cart, click on the Continue Shopping button and repeat the process for the subsequent gift box(es).

Yes, you will be able to include a message when you place your order. If you’ve purchased the gift box as an add-on with any bunch, the message that you’ve created for your order will be printed on the message card which is in the tag along with the bunch.

Yes, you can for deliveries within Klang Valley only. Simply select the gift boxes that you would like for your flowers and add it to your cart.

To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

Yes, we accept pre-orders on our online store. Just select your delivery date on our shopping gallery to view the products that are available for pre-ordering.

Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!

Sure thing! Your details will not be printed on the message card, unless you’ve included your name in the message. If you would like your details to remain confidential in the event your recipient contacts us, please select the checkbox “I want to remain anonymous”after writing your message.

Please provide us with your full sender details when placing your order, as we may need to contact you if we face any delivery difficulties.

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam/junk folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you have any further queries about this, please do not hesitate to reach out to us via the Contact Us form or drop us an email to hi@happybunch.com.my.

If you need a message, address or delivery date changed, do contact us us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed.

So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

If you would like to cancel your order, do drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

Just drop us an email at partners@happybunch.com.my and we will get back to you soonest!

Firstly, please refer to our promotional campaign terms and conditions here. Our promotions are only applicable to orders placed during our campaign periods. Hence, we are unable apply any new promotions to your previous orders placed outside of the campaign period.

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost.

You may create a new account with us or login via your Facebook or Google account here, if it’s your first time. Alternatively, you may opt for guest check out. Do note that having an account with us will make placing your future orders more convenient!

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.