Frequently Asked Questions
Have a question?
Please drop us an email at hi@happybunch.com.my.
Our customer service wizards work 8am to 5pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.
- When do you deliver?
- What are your deliveries times?
- Can I request for a specific delivery time?
- Where do you deliver to?
- Can I deliver outside of your delivery areas?
- Is it necessary to give you the recipient’s full delivery address?
- Can you ensure you hand over the flowers directly to the recipient?
- What if my recipient is not at home?
- Oh no! The recipient is not at the original delivery address given. Can the bunch be sent to a different address?
- What happens if my bunch is undelivered”?
- How do I know when my flowers have been delivered?
- May I self-collect /pick up the bunch?
We deliver Mondays to Fridays (except public holidays).
Our first orders are dispatched at 10am and we endeavour to deliver by 6pm. You will be notified by phone or email if there is a problem.
We really are not able to promise the delivery of a bunch at a specific time as our riders follow the most efficient route (i.e. the shortest route) to ensure the freshness of the bunches which are to be delivered that day. This allows us to keep our delivery prices down, and our bunches affordable.
We currently deliver to most areas in KL and PJ for free, and to select areas in Klang, Cyberjaya and Putrajaya for RM10. You may check deliverability to your area of interest by entering your postcode here.
Right now, we are unable to deliver anywhere beyond our current areas. But if you don’t see your delivery area, don’t fret and do drop us an email at hi@happybunch.com.my with feedback, if any. We do hope to expand our petals to as many locations as possible in the future.
It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.
We will endeavor to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbor, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence.
Please note that we are only able to attempt delivery of your bunch once as this allows us to keep our delivery prices low and our bunches affordable. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.
If the recipient’s new delivery address is within our rider’s delivery area. We will try our best to have your bunch sent to the new address at a minimum fee of RM15. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.
An undelivered bunch is when we have done everything we can to try to locate the recipient but we are unable to. It could be an incomplete address or being told that there is no such person at the given address, and when we have tried and are unable to get in touch with either recipient or sender to confirm the delivery details thus leading the safe delivery of the bunch to become compromised (at the risk of it going missing or being handed to the wrong person), delivery will be stopped and the bunch then considered an undelivered bunch. Don’t worry though! Instances of undelivered bunches are rare, so long as complete and up-to-date delivery details have been given to us.
You will be notified of the delivery of your bunch via an email notification sent by our delivery partners. Meanwhile, to check on the delivery status of your bunch, please drop us an email at hi@happybunch.com.my and we will respond to you as soon as possible.
- What is the difference between a daily bunch and a superbunch?
- What is a luxe bunch?
- Oh, I just saw that you have a luxe bunch! Can I upgrade my daily or fav bunch to a luxe bunch?
- Can I choose the flowers in the daily bunch?
- What is a fav bunch?
- What is the difference between a daily bunch and a fav bunch?
- Can I request for a past daily or luxe bunch?
- Why is the arrangement different from what we see on your website and social media accounts?
A daily bunch takes on the form of our signature bunch, the RM45 daily bunch! The daily bunch can then be made into a bigger superbunch by combining two or more regular bunches.
The luxe bunch is our special bunch which makes its appearances on random days. When available, the luxe bunch will be uploaded to our website at 8am the day of delivery itself. The luxe bunch ranges in price from RM69 to RM89.
We are sorry but you’re unable to upgrade it to a luxe bunch. We would have already catered for your daily or fav bunch and as such, not able to allow for the upgrade. We do hope that you will understand that if the upgrade happens, we would have to find another person for your bunch which we are not able to do on such short notice.
We have taken the guesswork off you. We specially curate one daily bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, you can wait for the reveal of our bunch at 12.30pm the day before delivery. Reveals are made on our social media accounts and website.
However, if surprises are not your thing, then do check out our selection of fav bunches, which is our selection of 4 bunches curated based on our fan’s favourite flowers.
We’ve 4 fav bunches available and they’re based on the 4 types of flowers which our fans love best – the classic red rose, the sweet pink rose, the cheerful sunflower and the lovely gerbera. The fav bunch is the perfect bunch for you if you like your flowers fuss-free yet elegant. The fav bunch is priced at RM45.
The flowers in the daily bunch change every day, which means something new and different each day! If you like surprises and are more adventurous with your flower preferences, the daily bunch is just for you.
On the other hand, the flowers in the fav bunch are a constant and fixed selection of flowers based on our 4 most sought-after flowers. So, if you’re not sure what to get or just like keeping things simple and classy, the fav bunch is the right bunch for you!
As we don’t stock up on flowers other than the ones that is in our daily bunch, we aren’t able to reproduce a past bunch as we generally do not have the required flowers at hand to do so. But do give our future bunches a chance. We’re pretty sure you’ll spot a bunch or two that you’ll love.
Do e-mail us at hi@happybunch.com.my with a picture of the flowers to be assessed for further action. Do note that we do not guarantee a replacement.
- How do I make changes to an order I’ve already placed?
- What if I’d like to cancel my order?
- I would like to remain anonymous.
- Am I able to pre-order a bunch?
- How do I place an order?
- How do I know if my order has been confirmed?
- What language can the message be in?
- I would like to make a special bulk or corporate order.
If you need a message, address or delivery date changed, do drop us an email at hi@happybunch.com.my. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.
The full value of your cancelled order will be returned to you via a store credit voucher. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred and money refunded will be less this fee.
Sure thing! Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.
Of course! You may pre-order a bunch from our website at anytime. But do note that for the daily bunch this will be done without knowing what the flowers in the daily bunch are. If you would like to see what the flowers are then do wait for the full reveal of the bunch (made at 12.30pm the day before delivery) before placing your order.
We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!
An email confirming your order will be sent to you at the email address provided to us. As this is an automatically generated email do check your spam folder if you do not see the email in your inbox
Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well!
Just drop us an email at hi@happybunch.com.my and we will get back to you soonest.
Payments may be made via local bank transfers, credit/debit card and PayPal.
- Can I change my subscription date?
- Can I have a different message for each delivery?
- Can I change the frequency of my subscription?
- How much notice do I need to give to change my subscription date for one of the deliveries (going overseas)
- Can I cancel my subscription? Are there any fees?
- How much notice do I need to give for cancellation?
- What are subscription flowers?
- What if my subscription date falls on a weekend?
- If I ordered fortnightly, do you send it on the same date or same day?
If your subscription has started, we would need to cancel it and start a new subscription on a new subscription date.
Sorry, but only the first bunch will include your original message. Future bunches will not have a message attached to it.
We’ll need to cancel your current subscription and subscribe to a new one with the new frequency that you prefer. It’s important that you finish the current month’s deliveries if you have been charged for it before making any changes.
3 working days would be most helpful so we can plan ahead. Kindly drop us a note with your subscription details to hi@happybunch.com.my and we’ll reschedule that delivery for you.
You can cancel your subscription at any time at all and there are no hidden fees involved. However, since you are charged monthly for the subscription, you would need to complete that delivery cycle before the cancellation takes effect.
Just one working day is sufficient. However as you are charged monthly for the subscription, you would need to complete that delivery cycle before the cancellation takes effect.
If you love our bunches of happiness, you might decide that someone is special enough to receive them not just once, but on a regular basis. You can send them flowers weekly, fortnightly or monthly over an entire year.
The flowers will be delivered the next working day as we’re closed on weekends and we’re not able to deliver then.
For weekly and fortnightly deliveries, we will deliver it on the same day as your first bunch, ie – if your first delivery is on a Monday, your subsequent deliveries are also on a Monday (unless there is a public holiday). If your subscription is monthly, we will deliver the subsequent deliveries as the same date as your first delivery (ie, first delivery is on the 1st of January, second delivery will be on the 1st of February, barring public holidays & weekends).
- Do I have to register before ordering?
- I can't remember my password
- I’d like to change my sender details
Yes you do, and having an account will make your future orders more convenient! We will remember your details and you will not need to key them in all over again. Just click the “Login” button above or create a new account if it’s your first time – it doesn’t take long, we promise 🙂
You may reset your password by clicking on the ”My Account” tab above and then selecting “Edit account”.
You may change your details by clicking on the ”My Account” tab above and then selecting “Edit account”.