Frequently Asked Questions
- Can I request for a specific time for delivery?
- Can you ensure you hand over the flowers directly to the recipient?
- What if my recipient is not at home?
- I do not have the full address. Can you call the recipient to get it before arriving?
- What happens if my bunch is an "undelivered" bunch?
- How much do you charge for delivery?
- What areas do you deliver to?
- Can I deliver outside of your delivery areas?
- Do you deliver on public holidays?
- Do you deliver on weekends?
- Are you able to reroute or redeliver if my recipient is not at home or in the office?
- Help! I just found out my recipient is on MC and I need to change the address for my delivery today.
We’re really not able to cater for any time specific requests. Depending on our orders for that day, we come up with the “most efficient route” for our riders who take out a batch of flowers and to dedicated zones/areas. We do endeavour to deliver by 5pm if it’s to an office and 7pm if it’s to a home (anytime before that). Kindly ensure there is someone who is able to receive the flowers in the event your recipient is not around.
As much as we would like to, we’re not always able to. The recipient might be out at a meeting, at the toilet or out for lunch. In which case, we would have to hand over to a receptionist, their parents, the guardhouse – someone else who can take receipt of the flowers and hand it over to her directly.
We will try to leave it in front of the house and inform the recipient. For condos, we will either leave it at the guardhouse or between the grille and front door. For houses, we will try to leave it at a shaded corner within the gate area. If we’re unable to inform the recipient, we will call the sender. If neither is available, we will drop an email over to the sender.
We’re sorry, but we’re not able to do this. We really want to make the job of our riders as easy as possible and that includes giving them full and accurate addresses. We do ask that you (the sender) provide us with this information. Any inaccurate or incomplete addresses might result to an undelivered bunch, which might make this bunch an unhappy bunch and as a result, one less smile in Klang Valley.
An undelivered bunch is when we have done everything to try to locate your recipient but we’re unable to. Perhaps the address is incomplete (and the recipient and sender is uncontactable) or there’s no such person at the address. As such, if we’re not able to contact both parties, we will consider this an undelivered bunch and unfortunately, due to the nature of our product (highly perishable) we are not able to offer a replacement or a refund. It is highly imperative that you ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.
If the area is located within our “Free Delivery” area then there are no charges for delivery.
You may check your postcode if we do deliver them here.
Right now, we’re unable to deliver anywhere beyond our current areas. But we would love to hear some feedback about where we should extend to. Drop us a note at hi@happybunch.com.my or at any of our social media sites and if there’s high enough a demand for those areas, we may just open up those areas next!
No, we’re closed on public holidays so we’re not able to deliver then. If there was a sudden public holiday announcement made, we’ll deliver the flowers on the next working day.
No, we’re closed on weekends so we’re not able to deliver then.
Sorry, we’re not able to reroute it or redeliver it the next day. Our riders focus on delivering to a very tight cluster of areas and as such, are not able to move out of those areas to ensure efficiencies in their deliveries. We’re also not able to redeliver the flowers the next day as the riders don’t come back to our workshop after their deliveries.
Drop us an email at hi@happybunch.com.my. If the flowers aren’t already out the door, we will do our best to assist with the re-route. However, once the flowers are already out the door, we’re not able to do this. Our rider concentrate on very tight areas to ensure our deliveries are most efficient, as such they are unable to deviate from the areas that they have been assigned.
- What is a superbunch?
- Oh, I just saw that you have a luxe bunch! Can I upgrade my order to a luxe?
- I want a bigger bunch - how can I order that?
- I just received flowers but I do not know who it is from. How can I find out?
- Help! My recipient is allergic to certain flowers and I do not want to spark of an allergic reaction!
- Why are the flowers we receive different from what we ordered?
- Why is the arrangement different from what we see on FB etc?
- Can I choose my own flowers in my happy bunch?
- How can I find out what flowers are coming up for any particular day?
- How big are your bunches?
- How do you guys work, why is there only 1 bunch a day?
- I really want you to put together a bunch with roses/lilies etc.
A superbunch is 2, 3, 4 or even 5 bunches wrapped together as one bunch. Obviously bigger than just 1 bunch and for those times when you want to make a bigger impression.
We’re sorry but you’re unable to upgrade it to a luxe bunch. We would have already catered for your regular bunch and as such, not able to allow for the upgrade. Furthermore, the luxe bunches are completely random and only available for delivery on the same day. Hope you understand that if the upgrade happens, we would have to find another person for your bunch which we’re not able to do on such short notice.
A superbunch is 2, 3, 4 or even 5 bunches wrapped together as one bunch. Obviously bigger than just 1 bunch and for those times when you want to make a bigger impression. Just click 2-in-1, 3-in-1 etc when you place your order.
Oh, the mysterious admirer. We allow our senders to remain anonymous if they wish to. However, if you really must know and it’s affecting your sleep & overall well being, drop us a note with the order number to hi@happybunch.com.my and we’ll check again with the sender if they want us to pull off the mask.
We don’t want to spark off an allergic reaction either! Please do make sure you check our sneak peek on our FB page before placing an order. We really don’t recommend pre-ordering in this case as we won’t be resposible if your recipient is allergic to lilies and we have lilies for that day. And if you tell us to omit lilies, your recipient might just end up with some foliage and burlap and we know that’s not going to be a very happy bunch.
Well, they shouldn’t be too vastly different unless you ordered a past bunch thinking it’s going to be repeated for today’s delivery. They all take on a slightly different shape, size, shade & bloom, being alive and all.
Our flower fairies are real people, not machines. As such, each flower fairy have their own magic dust and we allow them a free hand to put arrange the bunch based on the flowers, fillers & foliage she has in her hand. So they may look a little different, one bunch to the next, but generally, the number of stalks should be quite similar to what you see in our website.
We have taken the guesswork off you. We specially curate one bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, we suggest that you wait to find out what flowers we’ve got before ordering. May the odds be ever in your favor!
Unfortunately no amount of bribery can make us spill the beans on this one. Being a fan on our FB page will certainly give you first dibs though. As we put up a sneak peek at 8pm the night before, you can check out what’s coming up and quickly put in a pre-order for the next day. Here’s the link : www.facebook.com/happybunchmy
It’s hard to put a size to it as it depends on the type of flowers we use. They are big in heart though. Some days they may be quite a petite bunch as the star flower we use may be imported and quite expensive. Some days we use more local flowers and may be able to fill up the bunch more. But big is not always better, unless you’re talking about a superbunch.
In order to keep our bunches affordable, we order our flowers in bulk. So we order only what you see in that day’s happy bunch. That way, we don’t have excess flowers sitting around in our chillers (not very fresh!) and we control our wastages. We think #justbecauseflowers is about the gesture behind sending flowers, not necessarily about the flowers
We’re sorry, but we don’t stock up on flowers other than the ones that is our daily bunch. As such, we really aren’t able to cater for specific requests of specific flowers.
Do e-mail us at hi@happybunch.com.my with a picture of the flowers to be assessed for further action. Do note that we do not guarantee a replacement.
- Can I change delivery date?
- Can I change the message tag?
- Help! My recipient is on emergency leave/medical leave. How can I cancel my order?
- I am a secret admirer. How can I remain anonymous?
- Are there any other hidden fees I should know about?
- You are always sold out so quickly! How can I pre-order?
- How do I place an order?
- Can I order by sending you a FB message or IG Message or email?
- To whom should I send a Happy Bunch to?
- How many bunches can I send?
Once we have downloaded the information for our batch run, you won’t be able to change any details for that particular order. We ask that you email us at hi@happybunch.com.my with your order number and if the flowers aren’t already out the door, we’ll do our best to accomodate.
Once we have downloaded the information for our batch run, you won’t be able to change any details for that particular order. We ask that you email us at hi@happybunch.com.my with your order number and if the flowers aren’t already out the door, we’ll do our best to accomodate.
Shoot us an email quickly with your order number and if your flowers isn’t already out the door, we’ll do our very best to accommodate.
Who doesn’t love a mystery? As long as you don’t say anything on your message about who you are, we promise we won’t either. Sender’s details are not revealed to the recipient. We’re really really good at keeping secrets and have not been bought over yet, but then again, no one has offered us champagne or chocolates in exchange for a name.
So much love! Sorry you missed the boat, but there are a few rules you can follow to make sure it doesn’t happen again. 1) If you’re not particular about what flowers they are, you can always pre-order by choosing the “Send Another Day” option. But if you would like to know what babies are going in to your bunch, then make sure you check our FB page at 8pm the night before for the sneak peek. We have on special occasions, sold out even before the sneak peek. It doesn’t happen often, but it has happened. Just saying…
Head over to our website : www.happybunch.com.my/purchase
We can’t process orders that come through FB or IG. If it doesn’t go through our website, we won’t be able track inventory or payments so we do ask that you order via www.happybunch.com.my so you can be sure the bunch gets safely ordered and delivered
Here’s the thing, they don’t have to just be for your significant other. The bunches are affordable enough for you to send them to just anyone and everyone. We’ve got happy bunches going out to our domestic helpers, security guards, mums, BFFs. If you can’t think of a reason to send them flowers, we have one – we call them #justbecauseflowers.
As many as you please and as long as there is still stock.
- How do I make payment?
- I am not a registered PayPal user. Can I still use it to pay?
- How will I know if my order was successful?
- I received an SMS informing me that my credit card has been charged, But I have not received a confirmation PayPal or ipay88
We have partnered with iPay88 and PayPal as our preferred payment gateways. For direct bank transfer and local credit cards, you can choose the iPay88 option. For credit cards, especially if they are foreign credit cards and debit cards, you can choose the PaypPal option.
You don’t have to be a registered PayPal user to be able to use PayPal. You can always sign in as a Guest. You will be notified that there is a USD1 charged to your card but this will be reversed immediately after a successful transaction has come through. Of course, if you register, it’ll make the purchase of your next happy bunch that much easier.
You will receive a confirmation from iPay88 or PayPal about successful payment. You will also receive a confirmation email from us with an order number to confirm that the order has successfully come through to us. Please note that this confirmation email is very important as we will need the order number to use as reference for any enquiries you may have.
Do drop us a note at hi@happybunch.com.my and we’ll do our best to help you with this.
- Can I change my subscription date?
- Can I have a different message for each delivery?
- Can I change the frequency of my subscription?
- How much notice do I need to give to change my subscription date for one of the deliveries (going overseas)
- Can I cancel my subscription? Are there any fees?
- How much notice do I need to give for cancellation?
- What are subscription flowers?
- What if my subscription date falls on a weekend?
- If I ordered fortnightly, do you send it on the same date or same day?
If your subscription has started, we would need to cancel it and start a new subscription on a new subscription date.
Sorry, but only the first bunch will include your original message. Future bunches will not have a message attached to it.
We’ll need to cancel your current subscription and subscribe to a new one with the new frequency that you prefer. It’s important that you finish the current month’s deliveries if you have been charged for it before making any changes.
3 working days would be most helpful so we can plan ahead. Kindly drop us a note with your subscription details to hi@happybunch.com.my and we’ll reschedule that delivery for you.
You can cancel your subscription at any time at all and there are no hidden fees involved. However, since you are charged monthly for the subscription, you would need to complete that delivery cycle before the cancellation takes effect.
Just one working day is sufficient. However as you are charged monthly for the subscription, you would need to complete that delivery cycle before the cancellation takes effect.
If you love our bunches of happiness, you might decide that someone is special enough to receive them not just once, but on a regular basis. You can send them flowers weekly, fortnightly or monthly over an entire year.
The flowers will be delivered the next working day as we’re closed on weekends and we’re not able to deliver then.
For weekly and fortnightly deliveries, we will deliver it on the same day as your first bunch, ie – if your first delivery is on a Monday, your subsequent deliveries are also on a Monday (unless there is a public holiday). If your subscription is monthly, we will deliver the subsequent deliveries as the same date as your first delivery (ie, first delivery is on the 1st of January, second delivery will be on the 1st of February, barring public holidays & weekends).
- Do I have to register before ordering?
- Can I change my address?
- Where is my account/how do I access it?
- I cannot remember my password
- Why cant I log in to my account?
Yes you do.
Head over here to register for an account. It doesn’t take long to register. We promise 🙂
Once we have downloaded the information for our batch run, you won’t be able to change any details for that particular order. We ask that you email us at hi@happybunch.com.my with your order number and if the flowers aren’t already out the door, we’ll do our best to accomodate.
You can login to your account by going to the “Login” page here. Enter your email address.
If you can’t remember your password, choose the “Forget password” option and we’ll help you through the process.
Did you receive an error message? Perhaps you got the password wrong? You can drop us an email at hi@happybunch.com.my and we’ll help you through the process