Please drop us an email at email@example.com.
Our customer service wizards work 9am to 6pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.
Our delivery services are available on Mondays to Saturdays (except public holidays).
We deliver anytime from 10am to 6pm and there are 2 delivery slots to choose from:-
Do note that we do not provide for time specific deliveries and we endeavour to have all deliveries done by 6pm, with priority to offices.
We are not able to deliver your order at a specific time as our riders are assigned to follow the quickest delivery routes, but you may select from two delivery slots. This allows us to keep our deliveries efficient and our flowers fresh.
We currently deliver to most areas in Kuala Lumpur and Petaling Jaya for free. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi and Kajang will incur a small fee of RM10 – RM15. To find out more, please check the availability of your delivery location here.
We are unable to deliver your order outside of our designated delivery areas listed here.
Do contact us if you would like to request for new delivery locations. We will take your feedback into consideration when we expand our services to more locations in the future.
We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details that are required:-
Yes, please provide us with the recipient’s full delivery address so that our rider is able to deliver your order safely. This includes but is not limited to the unit number, company and department name, tower/block and floor details.
As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.
We will place your order items in a safe spot until your recipient returns, with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos) – whichever option is available to our rider, in accordance with the security policies of that particular location.
Please note that we are only able to attempt delivery of your order once. It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf, if you’re not sure if he/she is going to be around.
Yes, we will be able to reroute your order to a different address if it is within our rider’s delivery area. The rerouting fee is RM15.
An undelivered order occurs when we have done everything we can to locate the recipient but we were unable to. This arises when we have been given a wrong or incomplete address, or when there is no such person at the delivery location.
We will then attempt to get in touch with either the recipient or sender to check the accuracy of the delivery details. If they are uncontactable, the delivery will then be stopped and deemed as an undelivered order.
Don’t worry though! Instances of undelivered orders are very rare, so long as the complete and up-to-date delivery details have been given to us.
Our delivery team will send you an email once your order is delivered. If you have yet to receive your flowers and you’d like to find out the status of your order, feel free to drop us a message on the Contact Us form or email us at firstname.lastname@example.org.
Yes, you may. Orders can be picked up from our office in Ara Damansara, Petaling Jaya between 2pm to 4pm (Monday to Friday) and 10am to 2pm on Saturday. Just select “PICKUP” as the Delivery Method when placing your order online.
While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.
To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!
Yes, we accept pre-orders on our online store. Just select your delivery date on our shopping gallery to view the products that are available for pre-ordering.
Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!
Sure thing! Your details will not be printed on the message card, unless you’ve included your name in the message. If you would like your details to remain confidential in the event your recipient contacts us, please select the checkbox “I want to remain anonymous”after writing your message. Please provide us with your full sender details when placing your order, as we may need to contact you if we face any delivery difficulties.
Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.
If you would like to cancel your order, do drop us an email at email@example.com with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.
Just drop us an email at firstname.lastname@example.org and we will get back to you soonest!
We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost, and PayPal.
Yes, you do. Having an account with us will make placing your future orders more convenient! Just go to login page to create a new account, if it’s your first time here.
You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.
You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.
After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.