Frequently Asked Questions

We have Flower Delivery within Klang Valley and Gift Box Nationwide Shipping.

Shipping Information:

• Products: Gift Boxes only
• Delivery areas: All states and cities throughout Malaysia
• Delivery times: Within 1-3 working days of selected delivery date*
  *East Malaysia deliveries: within 3-5 working days of selected delivery date
• Order cut-off time:-
  Monday-Friday: Order by 12.30pm for next working day delivery
  Saturday: Order by 7am for next working day delivery
  
• Delivery fees: Free shipping nationwide
• Exceptions: No deliveries on Sundays and Public Holidays. No deliveries to departure/arrival halls of any airports, ports, train stations or bus stations.

Delivery Information:

• Products: Flowers Bunches and Gift Boxes
• Delivery areas: Selected areas within Klang Valley
• Delivery times: Same-day delivery with 2 available time slots: 10am-2pm or 2pm-6pm
• Order cut-off time:-
  Monday-Saturday: Order by 12.30pm for same-day delivery
• Delivery fees: Free to selected areas in Klang Valley. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi, Kajang and Sepang will incur a small fee of RM10 – RM20. To find out more, please check the availability of your delivery location here
• Exceptions: No deliveries on Sundays and Public Holidays (unless otherwise stated)

Our delivery services are available on Mondays to Saturdays (except public holidays).

Yes, please provide us with the recipient’s full delivery address so that our rider is able to deliver your order safely. This includes but is not limited to the unit number, company and department name, tower/block and floor details.

Our Gift Box delivery services is available throughout Malaysia, on Mondays to Saturdays (except public holidays).

Our Gift Box delivery hours are from 10am-6pm, based on the estimated shipment date that you’ve selected during checkout.

Place your Gift Box order by 12.30pm for next working day delivery. Your shipment will be delivered within 1-3 working days (West Malaysia) and within 3-5 working days (East Malaysia) of the selected delivery date.

We are able to ship our Gift Boxes nationwide. We do not deliver to departure/arrival halls of any airports, ports, train stations or bus stations.

We will attempt up to 3 deliveries for the Gift Box shipment. If the first attempt fails, we will attempt to make another delivery the next day.

You will receive an email notification from us once the Gift Box has been shipped.

Our delivery services are available on Mondays to Saturdays (except public holidays).

We deliver anytime from 10am to 6pm and there are 2 delivery slots to choose from:-

• 10am-2pm
• 2pm-6pm

Do note that we do not provide for time specific deliveries and we endeavour to have all deliveries done by 6pm, with priority to offices.

So long as you place your order by 7am of the delivery day, your order will be eligible for the 10am-2pm delivery slot. All orders placed after 7am of the delivery day will be automatically allocated to the 2pm-6pm delivery slot.

If you place your order after 7am of the delivery day, your order will be delivered in our 2nd delivery slot, 2pm-6pm, as we will need time to process and prepare your order. We do not provide for time specific deliveries and aim to have all deliveries completed by 6pm, with priority to offices.

We are not able to deliver your order at a specific time as our riders are assigned to follow the quickest delivery routes, but you may select from two delivery slots. This allows us to keep our deliveries efficient and our flowers fresh.

We currently deliver to most areas in Kuala Lumpur and Petaling Jaya for free. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi, Kajang and Sepang will incur a small fee of RM10 – RM20. To find out more, please check the availability of your delivery location here.

Do contact us if you would like to request for new delivery locations. We will take your feedback into consideration when we expand our services to more locations in the future.

We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details that are required:-

• Hospitals: Bed/ward number, room number, floor and block
• Hotels: Booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.
• Restaurants: Reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.

Yes, please provide us with the recipient’s full delivery address so that our rider is able to deliver your order safely. This includes but is not limited to the unit number, company and department name, tower/block and floor details.

As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.

We will place your order items in a safe spot until your recipient returns, with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos) – whichever option is available to our rider, in accordance with the security policies of that particular location.

Please note that we are only able to attempt delivery of your order once. It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf, if you’re not sure if he/she is going to be around.

Yes, we will be able to reroute your order to a different address if it is within our rider’s delivery area. The rerouting fee is RM15.

An undelivered order occurs when we have done everything we can to locate/contact the recipient but we were unable to. This arises when we have been given a wrong or incomplete address, when there is no such person at the delivery location, or the contact number provided is incorrect/incomplete.

We will then attempt to get in touch with either the recipient or sender to check the accuracy of the delivery details. If they are uncontactable, the delivery will then be stopped and deemed as an undelivered order.

Don’t worry though! Instances of undelivered orders are very rare, so long as the complete and up-to-date delivery details and contact number have been given to us.

Our delivery team will send you an email once your order is delivered. If you have yet to receive your flowers and you’d like to find out the status of your order, feel free to drop us a message on the Contact Us form or email us at hi@happybunch.com.my.

Yes, you may. Orders can be picked up from our office in Ara Damansara, Petaling Jaya between 2pm to 4pm (Monday to Friday) and 10am to 2pm on Saturday. Just select “PICKUP” as the Delivery Method when placing your order online.