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Frequently Asked Questions

Have a question?

Please drop us an email at hi@happybunch.com.my.
Our customer service wizards work 8am to 5pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.

Delivery
When do you deliver?

We deliver Mondays to Fridays (except public holidays).

What are your deliveries times?

Our first orders are dispatched at 10am and we endeavour to deliver to offices by 5pm, and to residences by 7pm. You will be notified by phone or email if there is a problem.

Can I request for a specific delivery time?

We really are not able to promise the delivery of a bunch at a specific time as our riders follow the most efficient route (i.e. the shortest route) to ensure the freshness of the bunches which are to be delivered that day. This allows us to keep our delivery prices down, and our bunches affordable.

Where do you deliver to?

We currently deliver to most areas in KL and PJ for free, and to select areas in Klang, Cyberjaya and Putrajaya for RM10. You may check deliverability to your area of interest by entering your postcode here.

Can I deliver outside of your delivery areas?

Right now, we are unable to deliver anywhere beyond our current areas. But if you don’t see your delivery area, don’t fret and do drop us an email at hi@happybunch.com.my with feedback, if any. We do hope to expand our petals to as many locations as possible in the future.

Is it necessary to give you the recipient’s full delivery address?

It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!

Can you ensure you hand over the flowers directly to the recipient?

As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.

What if my recipient is not at home?

We will endeavor to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbor, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence.

Please note that we are only able to attempt delivery of your bunch once as this allows us to keep our delivery prices low and our bunches affordable. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.

Oh no! The recipient is not at the original delivery address given. Can the bunch be sent to a different address?

If the recipient’s new delivery address is within our rider’s delivery area. We will try our best to have your bunch sent to the new address at a minimum fee of RM15. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.

What happens if my bunch is "undelivered”?

An undelivered bunch is when we have done everything we can to try to locate the recipient but we are unable to. It could be an incomplete address or being told that there is no such person at the given address, and when we have tried and are unable to get in touch with either recipient or sender to confirm the delivery details thus leading the safe delivery of the bunch to become compromised (at the risk of it going missing or being handed to the wrong person), delivery will be stopped and the bunch then considered an undelivered bunch. Don’t worry though! Instances of undelivered bunches are rare, so long as complete and up-to-date delivery details have been given to us.

How do I know when my flowers have been delivered?

You will be notified of the delivery of your bunch via an email notification sent by our delivery partners. Meanwhile, to check on the delivery status of your bunch, please drop us an email at hi@happybunch.com.my and we will respond to you as soon as possible.

May I self-collect /pick up the bunch?

Yes, you may. An ordered bunch can be picked up from our office in Ara Damansara between 2pm and 4pm, Monday to Friday. Just select the “pick up” as the Delivery Method when placing your order. Do key in our office’s postcode of 47301 when prompted.

Flowers
What is the difference between a regular bunch and a superbunch?

A regular bunch takes on the form of our star bunch, the RM42 daily bunch! The regular bunch can then be made into a bigger superbunch by combining two or more regular bunches.

What is a luxe bunch?

A luxe bunch is our special bunches which make their appearances on random days. When available, the luxe bunch will be uploaded to our website at 8am the day of delivery itself. The luxe bunch ranges in price from RM69 to RM89.

Oh, I just saw that you have a luxe bunch! Can I upgrade my regular bunch to a luxe bunch?

A regular bunch cannot be upgraded to a luxe bunch. But if you would like to upsize your regular bunch to something bigger, just drop us an email at hi@happybunch.com.my and we will tell you how!

Can I choose the flowers in the bunch?

We have taken the guesswork off you. We specially curate one bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, you can wait for the reveal of our bunch at 8pm the day before delivery. Reveals are made on our social media accounts and website.

Can I request for a past bunch?

As we don’t stock up on flowers other than the ones that is in our daily bunch, we aren’t able to reproduce a past bunch as we generally do not have the required flowers at hand to do so. But do give our future bunches a chance. We’re pretty sure you’ll spot a bunch or two that you’ll love.

Why is the arrangement different from what we see on your website and social media accounts?

The flowers, fillers and foliage in our bunches come to us in different shapes, sizes, and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair and we do allow them a free hand to arrange the bunches based on what they have in hand. So while the bunch may look a little different, the bunch would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our website and social media accounts.

Replacements
I received wilted flowers, broken flowers, unhappy looking flowers.

Do e-mail us at hi@happybunch.com.my with a picture of the flowers to be assessed for further action. Do note that we do not guarantee a replacement.

Orders
How do I make changes to an order I’ve already placed?

If you need a message, address or delivery date changed, do drop us an email at hi@happybunch.com.my. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.

I would like to remain anonymous.

Sure thing! Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.

Am I able to pre-order a bunch?

Of course! You may pre-order a bunch from our website at anytime. But do note that this will be done without knowing what the flowers in the day’s bunch are. If you would like to see what the flowers are then do wait for the full reveal of the bunch (made at 8pm the day before delivery) before placing your order.

How do I place an order?

We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!

How do I know if my order has been confirmed?

An email confirming your order will be sent to you at the email address provided to us. As this is an automatically generated email do check your spam folder if you do not see the email in your inbox

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well!

I would like to make a special bulk or corporate order.

Just drop us an email at hi@happybunch.com.my and we will get back to you soonest.

Payment
How do I make payment?

Payments may be made via local bank transfers, credit/debit card and PayPal.

Subscription
Can I change my subscription date?

If your subscription has started, we would need to cancel it and start a new subscription on a new subscription date.

Can I have a different message for each delivery?

Sorry, but only the first bunch will include your original message. Future bunches will not have a message attached to it.

Can I change the frequency of my subscription?

We’ll need to cancel your current subscription and subscribe to a new one with the new frequency that you prefer. It’s important that you finish the current month’s deliveries if you have been charged for it before making any changes.

How much notice do I need to give to change my subscription date for one of the deliveries (going overseas)

3 working days would be most helpful so we can plan ahead. Kindly drop us a note with your subscription details to hi@happybunch.com.my and we’ll reschedule that delivery for you.

Can I cancel my subscription? Are there any fees?

You can cancel your subscription at any time at all and there are no hidden fees involved. However, since you are charged monthly for the subscription, you would need to complete that delivery cycle before the cancellation takes effect.

How much notice do I need to give for cancellation?

Just one working day is sufficient. However as you are charged monthly for the subscription, you would need to complete that delivery cycle before the cancellation takes effect.

What are subscription flowers?

If you love our bunches of happiness, you might decide that someone is special enough to receive them not just once, but on a regular basis. You can send them flowers weekly, fortnightly or monthly over an entire year.

What if my subscription date falls on a weekend?

The flowers will be delivered the next working day as we’re closed on weekends and we’re not able to deliver then.

If I ordered fortnightly, do you send it on the same date or same day?

For weekly and fortnightly deliveries, we will deliver it on the same day as your first bunch, ie – if your first delivery is on a Monday, your subsequent deliveries are also on a Monday (unless there is a public holiday). If your subscription is monthly, we will deliver the subsequent deliveries as the same date as your first delivery (ie, first delivery is on the 1st of January, second delivery will be on the 1st of February, barring public holidays & weekends).

Account
Do I have to register before ordering?

Yes you do, and having an account will make your future orders more convenient! We will remember your details and you will not need to key them in all over again. Just click the “Login” button above or create a new account if it’s your first time – it doesn’t take long, we promise 🙂

I can't remember my password

You may reset your password by clicking on the ”My Account” tab above and then selecting “Edit account”.

I’d like to change my sender details

You may change your details by clicking on the ”My Account” tab above and then selecting “Edit account”.