Frequently Asked Questions

To place an order, just head over to Happy Mart on our website.

Yes, except for Amazin’ Graze, Althea, Ischia and Tealive products. There is a column for you to provide your message when placing your order.

Sure! Here are some delivery details:

Cake Together

Delivery Area
Klang Valley only

Delivery Time Frame
Next day delivery
* orders placed before 4pm
* excludes Sundays & public holidays

Delivery Fee
From RM12 per cake for each address, varies according to delivery location

Amazin’ Graze

Delivery Area
Klang Valley only

Delivery Time Frame
Within 3-5 working days

Delivery Fee
RM6 per delivery

Althea

Delivery Area
West Malaysia only

Delivery Time Frame
Within 3-5 working days

Delivery Fee
Free delivery

Bare Nuhcessities

Delivery Area
Nationwide

Delivery Time Frame
Within 3-7 working days

Delivery Fee
Free delivery

Ischia

Delivery Area
Klang Valley only

Delivery Time Frame
Within 5 working days

Delivery Fee
RM10 per delivery

Tealive

Delivery Area
West Malaysia only

Delivery Time Frame
Within 7 working days

Delivery Fee
Free delivery

NOTE: Delivery fee is charged for each brand, if applicable. Due to unforeseen circumstances during the MCO period, some delivery delays may be expected.

We have Flower Delivery within Klang Valley and Gift Box Nationwide Shipping.

Shipping Information:

• Products: Gift Boxes only
• Delivery areas: All states and cities throughout Malaysia
• Delivery times: Within 1-3 working days of selected delivery date*
  *East Malaysia deliveries: within 3-5 working days of selected delivery date
• Order cut-off time:-
  Monday-Friday: Order by 12.30pm for next working day delivery
  Saturday: Order by 7am for next working day delivery
  
• Delivery fees: Free shipping nationwide
• Exceptions: No deliveries on Sundays and Public Holidays. No deliveries to departure/arrival halls of any airports, ports, train stations or bus stations.

Delivery Information:

• Products: Flowers Bunches and Gift Boxes
• Delivery areas: Selected areas within Klang Valley
• Delivery times: Same-day delivery with 2 available time slots: 10am-2pm or 2pm-6pm
• Order cut-off time:-
  Monday-Saturday: Order by 12.30pm for same-day delivery
• Delivery fees: Free to selected areas in Klang Valley. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi, Kajang and Sepang will incur a small fee of RM10 – RM20. To find out more, please check the availability of your delivery location here
• Exceptions: No deliveries on Sundays and Public Holidays (unless otherwise stated)

Our delivery services are available on Mondays to Saturdays (except public holidays).

Yes, please provide us with the recipient’s contact number and full delivery address so that our rider is able to deliver your order safely. The address includes but is not limited to the unit number, company and department name, tower/block and floor details.

Our Gift Box delivery services is available throughout Malaysia, on Mondays to Saturdays (except public holidays).

Our Gift Box delivery hours are from 10am-6pm, based on the estimated shipment date that you’ve selected during checkout.

Place your Gift Box order by 12.30pm for next working day delivery. Your shipment will be delivered within 1-3 working days (West Malaysia) and within 3-5 working days (East Malaysia) of the selected delivery date.

We are able to ship our Gift Boxes nationwide. We do not deliver to departure/arrival halls of any airports, ports, train stations or bus stations.

We will attempt up to 3 deliveries for the Gift Box shipment. If the first attempt fails, we will attempt to make another delivery the next day.

You will receive an email notification from us once the Gift Box has been shipped.

Our delivery services are available on Mondays to Saturdays (except public holidays).

We deliver anytime from 10am to 6pm and there are 2 delivery slots to choose from:-

• 10am-2pm
• 2pm-6pm

Do note that we do not provide for time specific deliveries and we endeavour to have all deliveries done by 6pm, with priority to offices.

So long as you place your order by 7am of the delivery day, your order will be eligible for the 10am-2pm delivery slot. All orders placed after 7am of the delivery day will be automatically allocated to the 2pm-6pm delivery slot.

If you place your order after 7am of the delivery day, your order will be delivered in our 2nd delivery slot, 2pm-6pm, as we will need time to process and prepare your order. We do not provide for time specific deliveries and aim to have all deliveries completed by 6pm, with priority to offices.

We are not able to deliver your order at a specific time as our riders are assigned to follow the quickest delivery routes, but you may select from two delivery slots. This allows us to keep our deliveries efficient and our flowers fresh.

We currently deliver to most areas in Kuala Lumpur and Petaling Jaya for free. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, Bangi, Kajang and Sepang will incur a small fee of RM10 – RM20. To find out more, please check the availability of your delivery location here.

We are unable to deliver your order outside of our designated delivery areas listed here.

Do contact us if you would like to request for new delivery locations. We will take your feedback into consideration when we expand our services to more locations in the future.

We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details that are required:-

• Hospitals: Bed/ward number, room number, floor and block
• Hotels: Booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.
• Restaurants: Reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.

Yes, please provide us with the recipient’s contact number and full delivery address so that our rider is able to deliver your order safely. The address includes but is not limited to the unit number, company and department name, tower/block and floor details.

As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.

We will place your order items in a safe spot until your recipient returns, with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos) – whichever option is available to our rider, in accordance with the security policies of that particular location.

Please note that we are only able to attempt delivery of your order once. It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf, if you’re not sure if he/she is going to be around.

Yes, we will be able to reroute your order to a different address if it is within our rider’s delivery area. The rerouting fee is RM15.

An undelivered order occurs when we have done everything we can to locate/contact the recipient but we were unable to. This arises when we have been given a wrong or incomplete address, when there is no such person at the delivery location, or the contact number provided is incorrect/incomplete.

We will then attempt to get in touch with either the recipient or sender to check the accuracy of the delivery details. If they are uncontactable, the delivery will then be stopped and deemed as an undelivered order.

Don’t worry though! Instances of undelivered orders are very rare, so long as the complete and up-to-date delivery details and contact number have been given to us.

Our delivery team will send you an email once your order is delivered. If you have yet to receive your flowers and you’d like to find out the status of your order, feel free to drop us a message on the Contact Us form or email us at hi@happybunch.com.my.

Yes, you may. Orders can be picked up from our office in Ara Damansara, Petaling Jaya between 2pm to 4pm (Monday to Friday) and 10am to 2pm on Saturday. Just select “PICKUP” as the Delivery Method when placing your order online.

The Signature Collection features flower bouquet designs wrapped in rustic brown burlap, priced from RM49. The Signature Bunch features an exclusive design every week, replacing our Daily Bunch. The Signature Favs are our always-available bestselling, popular blooms such as roses and gerberas.

Our brand new Black Collection is designed to impress in its elegant black burlap. The Black Luxe features rare, seasonal blooms that change weekly. The Black Favs are our series with imported roses and hydrangeas, available every day. Each bunch is wrapped freestyle by our flower fairies and pixies.

The Daily Bunch is no longer available. Although we no longer have a different bunch each day, we now have a Signature Bunch that changes every week.

The Luxe Bunch is our rare bunch which makes its appearances on random days. When available, the Luxe Bunch will be uploaded to our website at 8am the day of delivery itself.

The flowers in the Signature Bunch and Black Luxe will change every week. The Signature Collection comes wrapped in rustic brown burlap, whereas the Black Collection features our new black burlap. The Fav Bunch flowers are a constant, based on our best-selling and most sought-after flowers. The Favs are available under both the Signature and Black Collections.

The Signature Bunch and Black Luxe will be revealed on Friday after 12.30pm before the delivery week. So do stay tuned and check back with us. 🙂

We are unable to customize of a bouquet for individual orders. Reveals of the weekly bunches are made on our social media accounts and website on Friday before the actual delivery week.

As we don’t stock up on flowers other than the ones that is in our weekly and fav bunches, we are not able to curate a past bunch on demand. You can check out our available bunches here.

The flowers and foliage in our bunches come to us in different shapes, sizes, shades and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stalks in the bunch will be similar to what you see in our website and social media channels.

We hope that the Happy Bunch gave you a #reasonstosmile! If you’d like to find out the identity of the sender, do contact us with your order number found at the back of the tag.

However, if your sender has opted to remain anonymous, we will not be able to disclose their identity due to our privacy policy.

Yikes, we’re sorry to hear about this! Please reach out to our Customer Service team at hi@happybunch.com.my with pictures of the bunch and some close up shots of the flowers within 24 hours. We will review them for further action.

While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.

You may purchase a gift box as an add-on after selecting your flowers or plant on our online store. If you prefer to send the box as a standalone gift, just visit our store and scroll down the shop gallery. You will be able to select your box and proceed with the ordering process.

Yes, of course! Just visit our online store and scroll down the gallery page. You will be able to see our available gift boxes there.

Sure! After adding your first gift box to Cart, click on the Continue Shopping button and repeat the process for the subsequent gift box(es).

Yes, you will be able to include a message when you place your order. If you’ve purchased the gift box as an add-on with any bunch or plant, the message that you’ve created for your order will be printed on the message card which is in the tag along with the bunch or plant.

Yes, you can for deliveries within Klang Valley only. Simply select the “Get This For RM50” for the gift boxes that you would like for each bunch or plant.

You may purchase as an add-on a gift box to your bunch or plants, but not vice versa. Please select a bunch or plant on our online store and add-on a gift box after selecting the size.

Do note that this is only available for deliveries within Klang Valley only.

To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

Yes, we accept pre-orders on our online store. Just select your delivery date on our shopping gallery to view the products that are available for pre-ordering.

Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!

Sure thing! Your details will not be printed on the message card, unless you’ve included your name in the message. If you would like your details to remain confidential in the event your recipient contacts us, please select the checkbox “I want to remain anonymous”after writing your message. Please provide us with your full sender details when placing your order, as we may need to contact you if we face any delivery difficulties.

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you need a message, address or delivery date changed, do contact us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

If you would like to cancel your order, do drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

Just drop us an email at partners@happybunch.com.my and we will get back to you soonest!

Firstly, please refer to our promotional campaign terms and conditions here. Our promotions are only applicable to orders placed during our campaign periods. Hence, we are unable apply any new promotions to your previous orders placed outside of the campaign period.

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost.

As we operate predominantly online, the payment for your order must be made on our website.

This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.

Please contact us and we will assist you further from there.

You may create a new account with us or login via your Facebook or Google account here, if it’s your first time. Alternatively, you may opt for guest check out. Do note that having an account with us will make placing your future orders more convenient!

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.