Frequently Asked Questions

Have a question?

Please drop us an email at hi@happybunch.com.my.
Our customer service wizards work 9am to 6pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.

Delivery
What methods of delivery do you offer?

We have Flower, Vegetables & Cake Delivery within Klang Valley and Gift Box Shipping to West Malaysia.

Tell me more about West Malaysia Shipping

Shipping Information:

  • Products: Gift Boxes only
  • Delivery areas: All states and cities in West Malaysia
  • Delivery fees: Free shipping in West Malaysia
  • Exceptions: No deliveries on Saturdays, Sundays and Public Holidays. No deliveries to departure/arrival halls of any airports, ports, train stations or bus stations.
Tell me more about Klang Valley Delivery

Delivery Information:

  • Products: Flowers Bunches and Gift Boxes
  • Delivery areas: Selected areas within Klang Valley
  • Delivery times:- Same-day delivery with 2 available time slots: 10am-2pm or 2pm-6pm
    Do note that we are unable to cater for time specific deliveries
  • Order cut-off time:-
    Monday-Friday: Order by 12.30pm for same-day delivery
  • Delivery fees: Free to selected areas in Klang Valley. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya, and Kajang will incur a small fee of RM10 – RM20. To find out more, please check the availability of your delivery location here
  • Exceptions: No deliveries on Saturdays, Sundays and Public Holidays (unless otherwise stated)
When do you deliver?

Our delivery services are available on Mondays to Fridays (except public holidays). Saturday deliveries are unavailable at the moment.

Is it necessary to give you the recipient’s contact number and full delivery address?

Yes, please provide us with the recipient’s contact number and full delivery address so that our rider is able to deliver your order safely. The address includes but is not limited to the unit number, company and department name, tower/block and floor details.

WEST MALAYSIA SHIPPING
When do you deliver the shipment?

Our Gift Box shipping service is available in West Malaysia, on Mondays to Friday (except public holidays) based on the delivery date selected.

What are your delivery times?

Our Gift Box shipping hours are from 10am-6pm, based on the shipment date that you’ve selected during checkout.

Where do you ship the Gift Boxes to?

We are able to ship our Gift Boxes nationwide. We do not deliver to departure/arrival halls of any airports, ports, train stations or bus stations.

Can you ensure that you ship the order directly to the recipient?

We will attempt up to 3 deliveries for the Gift Box shipment. If the first attempt fails, we will attempt to make another delivery the next day.

How do I know when the Gift Box has arrived?

You will receive an email notification from our courier service partner once the Gift Box has been shipped.

KLANG VALLEY DELIVERY
When do you deliver?

Our delivery services are available on Mondays to Friday (except public holidays). Saturday deliveries are unavailable at the moment.

What are your delivery times?

We deliver anytime from 10am to 6pm and there are 2 delivery slots to choose from:-

  • 10am-2pm
  • 2pm-6pm

Do note that we do not provide for time specific deliveries and we endeavour to have all deliveries done by 6pm, with priority to offices.

What is the cut-off time to place my order for the 10am-2pm delivery slot?

So long as you place your order by 12am before the delivery day, your order will be eligible for the 10am-2pm delivery slot. All orders placed thereafter will be automatically allocated to the 2pm-6pm delivery slot.

How does same-day delivery work?

If you place your order after 12am of the delivery day, your order will be delivered in our 2nd delivery slot, 2pm-6pm, as we will need time to process and prepare your order. We do not provide for time specific deliveries and aim to have all deliveries completed by 6pm, with priority to offices.

Can I request for a specific delivery time?

We are not able to deliver your order at a specific time as our riders are assigned to follow the quickest delivery routes, but you may select from two delivery slots. This allows us to keep our deliveries efficient and our flowers fresh.

Where do you deliver to?

We currently deliver to most areas in Kuala Lumpur and Petaling Jaya for free. Deliveries to selected areas such as Klang, Cyberjaya, Putrajaya and Kajang will incur a small fee of RM10 – RM20. To find out more, please check the availability of your delivery location here.

Can I deliver outside of your delivery areas?

We are unable to deliver your order outside of our designated delivery areas listed here.Do contact us if you would like to request for new delivery locations. We will take your feedback into consideration when we expand our services to more locations in the future.

Can you deliver to hospitals/hotels/restaurants/etc?

We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details that are required:-

  • Hospitals: Bed/ward number, room number, floor and block
  • Hotels: Booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.
  • Restaurants: Reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.
Is it necessary to give you the recipient’s contact number and full delivery address?

Yes, please provide us with the recipient’s contact number and full delivery address so that our rider is able to deliver your order safely. The address includes but is not limited to the unit number, company and department name, tower/block and floor details.

Can you ensure that you deliver the order directly to the recipient?

As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.

What will happen if my recipient is not around to receive my order?

We will place your order items in a safe spot until your recipient returns, with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos) – whichever option is available to our rider, in accordance with the security policies of that particular location.

Please note that we are only able to attempt delivery of your order once. It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf, if you’re not sure if he/she is going to be around.

If my recipient is not at the original delivery address given, can the order be sent to a different address?

Yes, we will be able to reroute your order to a different address if it is within our rider’s delivery area. The rerouting fee is RM15.

What happens if my order is undelivered?

An undelivered order occurs when we have done everything we can to locate/contact the recipient but we were unable to. This arises when we have been given a wrong or incomplete address, when there is no such person at the delivery location, or the contact number provided is incorrect/incomplete.

We will then attempt to get in touch with either the recipient or sender to check the accuracy of the delivery details. If they are uncontactable, the delivery will then be stopped and deemed as an undelivered order.

Don’t worry though! Instances of undelivered orders are very rare, so long as the complete and up-to-date delivery details and contact number have been given to us.

How do I know when my order has been delivered?

Our delivery team will send you an email once your order is delivered. If you have yet to receive your flowers and you’d like to find out the status of your order, feel free to drop us a message on the Contact Us form or email us at hi@happybunch.com.my.

May I self-collect /pick up my order?

Yes, you may. Orders can be picked up from our office in Ara Damansara, Petaling Jaya between 10am to 4pm, Monday to Friday. Just select “PICKUP” as the Delivery Method when placing your order online.

Flowers
What is the Signature Collection?

The Signature Collection features bouquet designs wrapped in rustic brown burlap, priced from RM59. It features our always-available bestselling, popular blooms such as roses, sunflowers and lilies.

What is the Luxe Collection?

Our new and improved Luxe Collection is designed to impress in its elegant wrapping. The Luxe Collection features a fun-size bunch of fresh blooms in the Petite Bunch and 3 different designs of preserved flowers. Each bunch is wrapped freestyle by our flower fairies and pixies.

What happened to the Signature Weekly Bunch?

The Signature Weekly Bunch is no longer available. Although we no longer have a different bunch each week, we now have a Surprise Bunch.

What is the Surprise Bunch?

The Surprise Bunch is a beautiful bunch of fresh flowers wrapped in our signature brown burlap. The design will not be revealed until it is received, which makes it a surprise through and through. If you are worried about what it looks like, fret not. This bunch is guaranteed to be handcrafted with a mix of gorgeous blooms that are in season, and are sure to thrill any flower lover.

Can I choose the flowers and customise my bunch?

We are unable to customize of a bouquet for individual orders. All the available designs are on our website, based on the delivery date selected.

Can I request for a past design?

We’re constantly refreshing the flower designs every now and then, so we are not able to curate a past bunch on demand. Do check out our available bunches here.

Why is the flower arrangement different from what we see on your website and social media accounts?

The flowers and foliage in our bunches come to us in different shapes, sizes, shades and stages of bloom. Our flower fairies do their best to replicate the pictures posted up on our website and social media but each flower fairy has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stalks in the bunch will be similar to what you see in our website and social media channels.

Who sent me a bunch?

We hope that the Happy Bunch gave you a #reasonstosmile! If you’d like to find out the identity of the sender, do contact us with your order number found at the back of the tag.However, if your sender has opted to remain anonymous, we will not be able to disclose their identity due to our privacy policy.

How do I care for fresh flowers?

Here are some tips to care for fresh flowers:

  • Unwrap the bunch from its wrapping
  • Trim the bottom of the stems at a slant
  • Place them in a vase filled with clean water
  • Keep them away from heat and direct sunlight

It’s best that this is done ASAP after the bunch is received. The flowers may get thirsty while they are on the way to you. It is ideal to have the bottom of the stems trimmed and the water refreshed daily. That way, they can remain as fresh as possible for a longer duration.

My flowers are not too happy looking. How do I go about this?

Yikes, we’re sorry to hear about this! Please reach out to our Customer Service team at hi@happybunch.com.my with pictures of the bunch and some close up shots of the flowers within 24 hours. We will review them for further action.While waiting for a response from our team do unwrap the bunch and pop the flowers in a vase with clean water. This will help rehydrate the flowers as they may be thirsty from the delivery process in most cases. Keep the bunch in a cool area and place them away from direct sunlight.

Gift Box
How do I purchase a gift box?

You may purchase a gift box as an add-on after selecting your flowers on our online store. If you prefer to send the box as a standalone gift, just visit our store and scroll down to Gift Collection. You will be able to select your box and proceed with the ordering process.

Can I purchase the gift box alone?

Yes, of course! Just visit our online store and scroll down to Gift Collection. You will be able to see our available gift boxes there.

Can I order more than one gift box?

Sure! After adding your first gift box to Cart, click on the Continue Shopping button and repeat the process for the subsequent gift box(es).

Can I include a message for the gift box?

Yes, you will be able to include a message when you place your order. If you’ve purchased the gift box as an add-on with any bunch, the message that you’ve created for your order will be printed on the message card which is in the tag along with the bunch.

Can I order more than one gift box with a bunch?

Yes, you can for deliveries within Klang Valley only. Simply select the gift boxes that you would like for your flowers and add it to your cart.

Orders
How do I place an order?

To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

Am I able to place a pre-order?

Yes, we accept pre-orders on our online store. Just select your delivery date on our shopping gallery to view the products that are available for pre-ordering.

What language can the message be in?

Any language! Your messages can be in English, Malay, Chinese characters, Tamil script and so on, so long as it is within 250 characters. Emojis and emoticons may be included as well!

I would like to remain anonymous.

Sure thing! Your details will not be printed on the message card, unless you’ve included your name in the message. If you would like your details to remain confidential in the event your recipient contacts us, please select the checkbox “I want to remain anonymous”after writing your message.

Please provide us with your full sender details when placing your order, as we may need to contact you if we face any delivery difficulties.

How do I know if my order has been confirmed?

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam/junk folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you have any further queries about this, please do not hesitate to reach out to us via the Contact Us form or drop us an email to hi@happybunch.com.my.

How do I make changes to an order I’ve already placed?

If you need a message, address or delivery date changed, do contact us us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed.

So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

What if I’d like to cancel my order?

If you would like to cancel your order, do drop us an email at hi@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

I would like to make a special bulk or corporate order.

Just drop us an email at partners@happybunch.com.my and we will get back to you soonest!

I have made my purchase of flowers or gift box before a promotion period. Will I be entitled to enjoy the new promotion now?

Firstly, please refer to our promotional campaign terms and conditions here. Our promotions are only applicable to orders placed during our campaign periods. Hence, we are unable apply any new promotions to your previous orders placed outside of the campaign period.

Payment
How do I make payment?

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay and Boost.

Do you accept cash on delivery or transfers via a cash deposit machine?
As we operate predominantly online, the payment for your order must be made on our website.

Can I make a payment using an international bank card?
This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.

The payment authentication page is not loading after I key in the OTP/TAC. What should I do?
Please contact us and we will assist you further from there.

Account
Do I have to register for an account before ordering?

You may create a new account with us or login via your Facebook or Google account here, if it’s your first time. Alternatively, you may opt for guest check out. Do note that having an account with us will make placing your future orders more convenient!

I cant remember my password. Please help?

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

I’d like to change my account details

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

Where can I find my coupon codes?

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.